Returns and Exchanges
You may return most items within 30 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of an error at our end.
Please note that we are unable to exchange items unless damaged, defective, or incorrect.
We cannot accept returns of certain items, including:
- Any item that is returned more than 30 days after delivery.
- Any item that is not in its original condition, has been damaged, or is missing parts.
You can pack and send your return to us in just a few simple steps:
Then, simply pack the item along with the reference number securely in a parcel and send it to us at the following address:
The University of Edinburgh Visitor Centre
2 Charles Street
If you return an item without obtaining a reference number or your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.