Shipping & Handling

The following information relates to all the costs and details of the shipping process for your order.

UK Delivery

Deliveries should be made approximately 3 working days after you place your order [excluding Weekends] e.g. If you order on Wednesday your goods should be delivered by the following Monday. In the unlikely event that we do not have a specific product in stock, we will make contact and be able to offer an estimated timescale, a substitution, or a refund if desired.

The cost of UK Standard Delivery is £4.00 and your order will be sent out via the most suitable carrier, depending on size and weight.

Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.

We use the Royal Mail Signed For service to ensure protection and tracking for both you, the customer, and us, the seller. This service requires someone to be present at the address to sign for an item to ensure delivery. We recommend, therefore, ensuring that the address used for delivery is one where someone is likely to be: e.g. delivering to a work address rather than a home address. The confirmation e-mail you are sent when we send your item will include a tracking number which you can use on the Royal Mail website to check the progress of your parcel. Please note that if no one is at the address when delivery is attempted then the carrier should leave a calling card telling you how you can arrange redelivery or collect the item. If a week has passed since you received your confirmation e-mail we'd recommend using the tracking number to see whether or not delivery has been attempted. If delivery has already been attempted then you should contact your local Post Office or the Royal Mail directly to try and rearrange delivery. If a period of more than two weeks passes after delivery is attempted then it is highly likely the Royal Mail will attempt to return the item to us. Until we receive such returned items we are unable to reattempt delivery.

If it has been two weeks since you made your order and you have received nothing we advise contacting us (communications.office@ed.ac.uk or 0131 650 2252) as quickly as possible so that we can attempt to ascertain what may have happened.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

Delivery within the EU

Deliveries will be made from approximately 5 working days after you place your order. In the unlikely event that we do not have a specific product in stock, we will make contact and be able to offer an estimated timescale, a substitution, or a refund if desired.

Delivery within the EU is charged on a flat rate basis, regardless of the weight of your package.

The cost of EU Standard Delivery is £10.00 and your order will be sent out via the most suitable carrier, depending on size and weight.

USA Delivery

Delivery to the USA will be made from 7 working days but is determined on the internal post service time-scales within the destination country. In the unlikely event that we do not have a specific product in stock, we will make contact and be able to offer an estimated timescale, a substitution, or a refund if desired.

Delivery to the USA is charged on a flat rate basis, regardless of the weight of your package.

The cost of USA delivery is £12.00 and your order will be sent out via the most suitable carrier, depending on size and weight.

Rest of the World Delivery

For delivery to countries outside of the UK and the EU delivery will be made from 7 working days but is determined on the internal post service time-scales within the destination country. In the unlikely event that we do not have a specific product in stock, we will make contact and be able to offer an estimated timescale, a substitution, or a refund if desired.

Delivery to the Rest of the World is charged on a flat rate basis, regardless of the weight of your package.

The cost of Worldwide Delivery is £15.00 and your order will be sent out via the most suitable carrier, depending on size and weight.