Here you will find a list of frequently asked questions relating to the University of Edinburgh gift shop.
Still can't find your answer? Send us a message here:
Mon - Sat 10am - 4.30pm
Sun CLOSED
Most of our clothing items and accessories take between 2-3 weeks to arrive back in stock. This can vary for non-clothing items. Please send us an e-mail at giftshop@ed.ac.uk if you have a query about a product and we’ll be happy to assist.
Yes, however some new lines are often available in-store before we list them online. For events such as Welcome Week we may have exclusive items that are available in-store only.
Contact our team at giftshop@ed.ac.uk or via telephone on 0131 650 2252 if you are experiencing issues while placing an order and require assistance.
Yes – reach out to us at giftshop@ed.ac.uk and we can assist you with your order.
For bespoke merchandise we can forward your enquiry to Victoria Ball, our dedicated Merchandise Coordinator.
Unfortunately, the Gift Shop does not offer a discount to students. We endeavour to keep prices affordable while offering high-quality merchandise with an ever-improving commitment to sustainability.
If you would like to place an order without creating an account, you can simply choose to ‘checkout as guest’ before reviewing your order. You will need to provide an email address to receive your order confirmation.
As soon as your order is dispatched by our dedicated team, you will receive an e-mail to confirm that it's on its way. For orders placed over the weekend, you may not receive this confirmation until the next working day.
From there it should be delivered within the timescale we advertise. If your order is trackable you can check its progress by logging into your account.
If you would like to amend or cancel an order and have not yet received an e-mail confirmation to say that your order has been dispatched, it may be possible to make a change or cancellation. Please reach out to us as soon as possible at giftshop@ed.ac.uk or via telephone on 0131 650 2252.
If your order has been dispatched, we will be unable to make any amendments or cancel your order. Please see the below advice on how to return an order.
You may return most items within 30 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of an error at our end.
Please note that we are unable to exchange items unless damaged, defective, or incorrect.
We cannot accept returns of certain items, including:
- Any item that is returned more than 30 days after delivery.
- Any item that is not in its original condition, has been damaged, or is missing parts.
