Overview

The following information relates to the shipping costs and handling process for your order.

Please note that your tracking number will not show updates until your order has been received and processed by the mail carrier. This can take 2-3 business days.

In the unlikely event that we do not have a product in stock, we will make contact and be able to offer an estimated timescale, a substitution, or a refund if desired.

Made to order items including print on demand clothing and graduation rings are shipped separately from other items in your order and may attract additional shipping charges.

International orders may be subject to additional taxes or customs charges which will be applied once your parcel leaves the UK.  By placing an order, you acknowledge that you are liable for these charges. If the recipient refuses to pay any additional charges, the parcel will be disposed of by the postal service and no refund will be due. 

Last Order Dates for Christmas Delivery

The below table outlines the last dates you can place an order for delivery before the 25th of December 2023. These dates do not apply to made to order items, including print-on-demand clothing and graduation rings. Please see the second table for last order dates for print-on-demand products.

Last Order Dates

DestinationStandard (Royal Mail)DHL Express
UKSunday 17th DecTuesday 19th Dec
Europe (EU)N/ASunday 17th Dec
Europe (Non-EU)Sunday 10th DecSunday 17th Dec
USA/CanadaTuesday 12th DecSunday 17th Dec
Rest of the WorldThursday 7th DecFriday 15th Dec

The below table outlines the last date orders can be placed for print-on-demand items for delivery before the 25th of December.

Last Order Dates for Print-On-Demand

DestinationLast order date
UKSaturday 18th Dec
Europe (EU and non-EU)Friday 8th December
USA/CanadaSaturday 9th December
Asia/AfricaMonday 4th Dec
Rest of the WorldThursday 30th Nov

UK Delivery Costs

We use both Royal Mail and DHL for domestic deliveries giving you the choice of how you would like your parcel delivered.  Your order may be delivered any time between 7am and 9pm with a signature required upon receipt. Delivery times are dependant on the service selected, and are subject to change at peak times of the year, such as Christmas. Unfortunately, we are unable to deliver on a bank holidays, in this instance please expect your order to arrive on the following working day. 

Delivery costs will be calculated at checkout.

Large Letter (1-2 days)

WeightPrice
Up to 250g£2.50

Tracked & Signed (2-3 days)

WeightPrice
251g to 2kg£5.00

DHL Domestic (1-2 days)

WeightPrice
0.001kg to 10kg£8.50
10.001kg to 15kg£15.00
15.001kg to 20kg£20.00
20.001kg to 30kg£35.00

EU Delivery Costs

All deliveries to countries within the EU will be by DHL, and will be made in 3-7 working days, depending on the internal post service timescales of the destination country. Delays at customs and international distribution centres can cause this to vary.  

As a result of circumstances related to Brexit, please note that you will be liable for the additional VAT or customs charges which will be applied to your order once it has left the UK.  By placing an order, you acknowledge that you are liable for these charges. If the recipient refuses to pay any additional charges, the parcel will be disposed of by the postal service and no refund will be due.

Delivery costs will be calculated at checkout.

WeightPrice
Up to 999g£20.00
1kg to 1.499kg£22.00
£1.5kg to 1.999kg£24.00
2kg to 2.499kg£27.00
2.5kg to 3.999kg£35.00
4kg to 5.999kg£43.00
6kg to 7.999kg£53.00
8kg to 9.999kg£60.00

USA Delivery

Deliveries to the USA can be made by Royal Mail/USPS or DHL. Delivery times are dependant on the service selected, and are subject to change at peak times of the year, such as Christmas. Delays at customs and international distribution centres can also cause delivery times to vary.

Delivery costs will be calculated at checkout.

International orders may be subject to additional taxes or customs charges which will be applied once your parcel leaves the UK.  By placing an order, you acknowledge that you are liable for these charges. If the recipient refuses to pay any additional charges, the parcel will be disposed of by the postal service and no refund will be due. 

Standard Postage Rates (5-15 working days)

Parcel weightPrice
Up to 100g£8.00
101g to 500g£15.00
501g to 1kg£19.00
1.001kg to 2kg£27.00

DHL Rates (3-7 working days)

Parcel weightPrice
Up to 999g£17.50
1kg to 1.499kg£18.50
1.5kg to 1.999kg£22.00
2kg to 2.999kg£26.00
3kg to 3.999kg£30.00
4kg to 4.999kg£35.00
5kg to 5.999kg£38.00
6kg to 6.999kg£42.50
7kg to 7.999kg£45.00
8kg to 8.999kg£50.00
9kg to 9.999kg£55.00

China Delivery

Deliveries to China can be made by Royal Mail/China Post or DHL. Delivery times are dependant on the service selected, and are subject to change at peak times of the year, such as Christmas. Delays at customs and international distribution centres can also cause delivery times to vary.

Delivery costs will be calculated at checkout.

International orders may be subject to additional taxes or customs charges which will be applied once your parcel leaves the UK.  By placing an order, you acknowledge that you are liable for these charges. If the recipient refuses to pay any additional charges, the parcel will be disposed of by the postal service and no refund will be due. 

Delivery costs for China

Standard Postage Rates (5-20 working days)

Parcel weightPrice
Up to 100g£8.00
101g to 500g£12.50
501g to 1kg£15.00
1.001kg to 2kg£22.50

DHL Rates- (3-10 working days)

Parcel weightPrice
Up to 999g£16.50
1kg to 1.499kg£18.50
1.5kg to 1.999kg£21.00
2kg to 3.999kg£30.00
4kg to 5.999kg£40.00
6kg to 7.999kg£50.00

Worldwide Delivery

Deliveries to countries outside of the UK and EU can be made by Royal Mail or DHL. Delivery times are dependant on the service selected, and are subject to change at peak times of the year, such as Christmas. Delays at customs and international distribution centres can also cause delivery times to vary. Please note that you are liable for any additional tax or customs charges which may be applied to your order once it has left the UK.

Delivery costs will be calculated at checkout.

International orders may be subject to additional taxes or customs charges which will be applied once your parcel leaves the UK.  By placing an order, you acknowledge that you are liable for these charges. If the recipient refuses to pay any additional charges, the parcel will be disposed of by the postal service and no refund will be due. 

Delivery costs for Albania, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Israel, Kosovo, Liechtenstein, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey.

Standard Postage Rates (3-15 working days)

Parcel weightPrice
Up to 100g£7.50
101g to 500g£10.00
501g to 1kg£12.50
1.001kg to 2kg£15.00

DHL Rates (3-7 working days)

Parcel weightPrice
Up to 999g£16.00
1kg to 1.499kg£18.50
1.5kg to 1.999kg£20.00
2kg to 3.999kg£30.00
4kg to 5.999kg£40.00
6kg to 7.999kg£50.00
8kg to 9.999kg£60.00

Delivery costs for Australia, Bahrain, Bangladesh, Belarus, Bhutan, Canada, Cambodia, Hong Kong, India, Japan, Kuwait, Laos, Macau, Malaysia, Mexico, Moldova, Myanmar, Nepal, New Zealand, Oman, Philippines, Qatar, Russia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Ukraine, Vietnam.

Standard Postage Rates (3-15 working days)

Parcel weightPrice
Up to 100g£8.00
101g to 500g£13.50
501g to 1kg£16.50
1.001kg to 2kg£22.50

DHL Rates (3-7 working days)

Parcel weightPrice
Up to 999g£16.50
1kg to 1.499kg£18.50
1.5kg to 1.999kg£21.00
2kg to 3.999kg£30.00
4kg to 5.999kg£40.00
6kg to 7.999kg£50.00
8kg to 9.999kg£60.00

Delivery costs for Andorra, Guernsey, Jersey and San Marino

DHL Rates (3-7 working days)

Parcel weightPrice
Up to 999g£13.00
1kg to 1.499kg£16.00
1.5kg to 1.999kg£18.00
2kg to 3.999kg£26.00
4kg to 5.999kg£35.00
6kg to 7.999kg£40.00

Delivery costs for the rest of the world

Standard Postage Rates (5 - 20 working days)

Parcel weightPrice
Up to 100g£8.00
101g to 500g£15.00
501g to 1kg£19.00
1.001kg to 2kg£27.00

DHL Rates (3-10 working days)

Parcel weightPrice
Up to 999g£25.00
1kg to 1.499kg£27.50
1.5kg to 1.999kg£32.50
2kg to 3.999kg£45.00
4kg to 5.999kg£60.00
6kg to 7.999kg£75.00
8kg to 9.999kg£90.00

Collection Orders

After you place your order for collection, you will receive an email letting you when your order is ready to collect. Orders are normally ready the following working day. 

When you arrive at the store, we will ask for your order number, which you can find in your order confirmation email.

Please note, we can only hold collection orders for a maximum of 28 days, after which the order will be cancelled and refunded. If you are unable to collect your order within 28 days, please get in touch to let us know.

If you have any questions, do not hesitate to get in touch at giftshop@ed.ac.uk. Our address can be found at the bottom of our site.

The carrier bag charge

To comply with the Scottish Government requirements for retailers, we have introduced a bag charge policy for click and collect orders from the Visitor Centre and Gift Shop.
Although our carrier bags are made from fully recyclable and natural, undyed paper, we want to do more to support positive climate action. We are donating the money raised from the carrier bag charge to local organisations helping to combat the effects of climate change.

Where does the 10p go?

The money raised from the carrier bag charge will be donated to local organisations through the University’s Community Grants scheme. 

The Community Grants scheme