Overview
The following information relates to the shipping costs and handling process for your order.
Please note that your tracking number will not show updates until your order has been received and processed by Royal Mail. This can take 2-3 business days.
In the unlikely event that we do not have a product in stock, we will make contact and be able to offer an estimated timescale, a substitution, or a refund if desired.
Made to order items including print on demand clothing and graduation rings are shipped separately from other items in your order and may attract additional shipping charges.
International orders may be subject to additional taxes or customs charges which will be applied once your parcel leaves the UK. By placing an order, you acknowledge that you are liable for these charges. If the recipient refuses to pay any additional charges, the parcel will be disposed of by the postal service and no refund will be due.
We use both Royal Mail and DHL for domestic deliveries giving you the choice of how you would like your parcel delivered. Your order may be delivered any time between 7am and 9pm with a signature required upon receipt. If 2 weeks have passed since you placed your order and it has not yet been received, we would advise getting in touch with our team as quickly as possible so that we can ascertain its location. Unfortunately, we are unable to deliver on a bank holidays, in this instance please expect your order to arrive on the following working day.
Delivery costs
| Large Letter | Up to 250g | £2.50 |
| Tracked & Signed (48 hour) | 251g to 2kg | £5.00 |
| Tracked & Signed (24 hour) | 251g to 2kg | £7.50 |
| DHL Domestic | 0.001kg to 10kg | £8.50 |
| DHL Domestic | 10.001kg to 15kg | £15.00 |
| DHL Domestic | 15.001kg to 20kg | £20.00 |
| DHL Domestic | 20.001kg to 30kg | £35.00 |
Deliveries to countries in the EU will be made from 7 working days, depending on the internal post service timescales of the destination country. Delays at customs and international distribution centres can cause this to vary. All deliveries to countries within the EU will be by DHL only.
As a result of circumstances related to Brexit, please note that you will be liable for the additional VAT or customs charges which will be applied to your order once it has left the UK. By placing an order, you acknowledge that you are liable for these charges.
Delivery costs
Delivery costs will be calculated at checkout.
| Up to 999g | £20.00 |
| 1kg to 1.499kg | £22.00 |
| £1.5kg to 1.999kg | £24.00 |
| 2kg to 2.499kg | £27.00 |
| 2.5kg to 3.999kg | £35.00 |
| 4kg to 5.999kg | £43.00 |
| 6kg to 7.999kg | £53.00 |
| 8kg to 9.999kg | £60.00 |
Deliveries to countries outside of the UK and EU will be made from 14 working days, depending on the internal post service timescales of the destination country. Please note that you are liable for any additional tax or customs charges which may be applied to your order once it has left the UK. You can select either Royal Mail (this will be delivered by the US postal service) or DHL for delivery.
Delivery costs
Delivery costs will be calculated at checkout.
| Standard Postage Rates | |
| Up to 100g | £8.00 |
| 101g to 500g | £15.00 |
| 501g to 1kg | £19.00 |
| 1.001kg to 2kg | £27.00 |
| DHL Rates | |
| Up to 999g | £17.50 |
| 1kg to 1.499kg | £18.50 |
| £1.5kg to 1.999kg | £22.00 |
| 2kg to 2.999kg | £26.00 |
| 3kg to 3.999kg | £30.00 |
| 4kg to 4.999kg | £35.00 |
| 5kg to 5.999kg | £38.00 |
| 6kg to 6.999kg | £42.50 |
| 7kg to 7.999kg | £45.00 |
| 8kg to 8.999kg | £50.00 |
| 9kg to 9.999kg | £55.00 |
Deliveries to countries outside of the UK and EU will be made from 14 working days, depending on the internal post service timescales of the destination country. Please note that you are liable for any additional tax or customs charges which may be applied to your order once it has left the UK. All Worldwide deliveries can no be sent via Royal Mail or DHL.
Delivery costs for Albania, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Israel, Kosovo, Liechtenstein, Montenegro, North Macedonia, Norway, Serbia, Switzerland, Turkey.
Delivery costs will be calculated at checkout.
| Standard Postage Rates | |
| Up to 100g | £7.50 |
| 101g to 500g | £10.00 |
| 501g to 1kg | £12.50 |
| 1.001kg to 2kg | £15.00 |
| DHL Rates | |
| Up to 999g | £16.00 |
| 1kg to 1.499kg | £18.50 |
| £1.5kg to 1.999kg | £20.00 |
| 2kg to 3.999kg | £30.00 |
| 4kg to 5.999kg | £40.00 |
| 6kg to 7.999kg | £50.00 |
| 8kg to 9.999kg | £60.00 |
Delivery costs for Australia, Bahrain, Bangladesh, Belarus, Bhutan, Canada, Cambodia, Hong Kong, India, Japan, Kuwait, Laos, Macau, Malaysia, Mexico, Moldova, Myanmar, Nepal, New Zealand, Oman, Philippines, Qatar, Russia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Ukraine, Vietnam.
Delivery costs will be calculated at checkout.
| Standard Postage Rates | |
| Up to 100g | £8.00 |
| 101g to 500g | £13.50 |
| 501g to 1kg | £16.50 |
| 1.001kg to 2kg | £22.50 |
| DHL Rates | |
| Up to 999g | £16.50 |
| 1kg to 1.499kg | £18.50 |
| £1.5kg to 1.999kg | £21.00 |
| 2kg to 3.999kg | £30.00 |
| 4kg to 5.999kg | £40.00 |
| 6kg to 7.999kg | £50.00 |
| 8kg to 9.999kg | £60.00 |
Delivery costs for Andorra, Guernsey, Jersey and San Marino
| DHL Rates | |
| Up to 999g | £13.00 |
| 1kg to 1.499kg | £16.00 |
| £1.5kg to 1.999kg | £18.00 |
| 2kg to 3.999kg | £26.00 |
| 4kg to 5.999kg | £35.00 |
| 6kg to 7.999kg | £40.00 |
Delivery costs for China
| Standard Postage Rates | |
| Up to 100g | £8.00 |
| 101g to 500g | £12.50 |
| 501g to 1kg | £15.00 |
| 1.001kg to 2kg | £22.50 |
| DHL Rates | |
| Up to 999g | £16.50 |
| 1kg to 1.499kg | £18.50 |
| £1.5kg to 1.999kg | £21.00 |
| 2kg to 3.999kg | £30.00 |
| 4kg to 5.999kg | £40.00 |
| 6kg to 7.999kg | £50.00 |
Delivery costs for the rest of the world
Delivery costs will be calculated at checkout
| Standard Postage Rates | |
| Up to 100g | £8.00 |
| 101g to 500g | £15.00 |
| 501g to 1kg | £19.00 |
| 1.001kg to 2kg | £27.00 |
| DHL Rates | |
| Up to 999g | £25.00 |
| 1kg to 1.499kg | £27.50 |
| £1.5kg to 1.999kg | £32.50 |
| 2kg to 3.999kg | £45.00 |
| 4kg to 5.999kg | £60.00 |
| 6kg to 7.999kg | £75.00 |
| 8kg to 9.999kg | £90.00 |
Placing an order for collection
Once you place your order for collection, you will receive an email letting you know the earliest time that your order will be available to collect. Please do not come before this time as we will not be able to give you your order.
When you arrive, please come to the Visitor Centre and Gift Shop between 1pm and 4pm on your selected collection date. We will ask for your 4-digit order number and hand your order to you in a socially distanced manner.
If you have any questions, do not hesitate to get in touch at giftshop@ed.ac.uk. Our address can be found at the bottom of our site.
The carrier bag charge
To comply with the Scottish Government requirements for retailers, we have introduced a bag charge policy for click and collect orders from the Visitor Centre and Gift Shop.
Although our carrier bags are made from fully recyclable and natural, undyed paper, we want to do more to support positive climate action. We are donating the money raised from the carrier bag charge to local organisations helping to combat the effects of climate change.
Where does the 10p go?
The money raised from the carrier bag charge will be donated to local organisations through the University’s Community Grants scheme. In 2021, there will be a special focus on environmental grants.
