Returns & Exchanges

During the current Covid-19 pandemic our returns policy needs to change in order to protect the health and safety of our staff and customers.  If you wish to return an item to the store in person, you must email before coming to the store.  We can then ensure we have the item in stock and will let you know when this can be returned and exchanged.

If you come to the store without emailing in advance we will not be able to exchange your purchase.

You may return most items within 30 days of delivery for a full refund. We will pay the return shipping cost if the return is a result of an error at our end, please email us to arrange this before you ship the item back.

Please note that we are unable to exchange items unless damaged, defective, or incorrect.

We cannot accept returns of certain items, including:

  • Any item that is returned more than 30 days after delivery.
  • Any item that is not in its original condition, has been damaged, or is missing parts.

You can pack and send your return to us in just a few simple steps:

First, get in contact with our team to let us know you need to make a return. This can be done over email, or by logging into your account

Then, securely pack the item with your original order number and send it to us at the following address:

The University of Edinburgh Visitor Centre
2 Charles Street
United Kingdom