Made to Order Terms and Conditions

Print on Demand Clothing (Find Your School and Family Collections)

  • What is a Made to Order item?

The items on sale on this page are all part of our new made to order collection.  These items are not stocked instore and are made to order by our Print On Demand supplier, Teemill.  When you place an order for one of these items it is sent directly to Teemill, who will print the item and ship it directly to you.

  • Can I return a Made to Order item?

As these items are Made to Order, we cannot accept returns or refunds unless the item is faulty.  We strongly recommend you check the sizing guide for these products with care to ensure you are purchasing the correct size.

  • Why are these items Made to Order?

We wish we could stock all the items we want to sell, but unfortunately that is just not possible due to the space and costs involved.  Made to Order is a great way of providing these items that we would not be able to sell normally.

  • Why are there additional shipping costs for my order?

As these items are made to order and shipped separately from any stock items in your order, we need to charge additional shipping fees for these items.  The shipping costs for these items are:

  • UK Delivery £4
  • EU Delivery £6
  • Rest of the World Delivery £7

If you order a Made to Order item along with stock items, you will notice two separate shipping fees on the checkout page.

Please note there will be no tracking information available for international orders. 

  • Can I select collect instore for a Made to Order item?

Unfortunately, you cannot collect these items instore as they are not held in stock at the store.

  • How long will it take for my item to arrive?

Once you place your order it will be sent automatically to Teemill, who will produce the item, package it and ship it directly to you.  This is usually a very quick process but can take up to 10 working days to be shipped.  If you haven’t received your item within 21 days for UK and Europe deliveries, or 42 days for international deliveries, please email us on giftshop@ed.ac.uk and we will investigate this for you.

  • Why have I been contacted to pay import duty and tax on my order?

All items shipped out with the UK may be liable for additional import duty and tax payments before being delivered.  This is your responsibility to pay, by placing a order with us you acknowledge that you are liable for these additional fees.

  • Who are Teemill?

The University of Edinburgh Gift Shop are really excited to have teamed up with Teemill as they are a market leading sustainable clothing company.  They use 100% GOTS certified organic cotton, renewable energy to power production, plastic free packaging and have a circular fashion model.

  • What is Circular Fashion?

Simply put, once your item has passed it’s best and is no longer of use to you, you can send the item back to Teemill who will recycle your t-shirt, hoodie or sweatshirt into another product for future use.  Details of this process can be found here.

  • I need more information before ordering

No problem, please email the team on giftshop@ed.ac.uk or contact us on live chat and we will be more than happy to answer any questions you may have.

Made to Order Graduation Rings

  • What is a Made to Order item?

The items on sale on this page are all part of our made to order graduation ring  collection. Rings are handmade by our jeweller in Scotland and take up to 8 weeks to allow for casting, hallmarking, making the ring and any personalisation. 

  • Can I return a Made to Order ring?

As these rings are Made to Order, we cannot accept returns or refunds unless the item is faulty. All rings are checked for sizing and personalisation in store before we dispatch them. We use UK sizing for the rings, please ensure you use the correct measurement as there will be additional charges to resize the ring. Due to the process involved in the production, each ring is unique and may have very slight blemishes as a result of the hand crafting process.

  • How long will it take for my item to arrive?

Our rings take 8 weeks to be made to allow for casting, hallmarking, making the ring and any personalisation. We will let you know when your ring is ready for collection or is about to be dispatched. Normal postage times apply after your ring is ready for dispatch. 

  • Why are there additional shipping costs for my order?

As rings are made to order and shipped separately from any stock items in your order, we need to charge additional shipping fees for these items. All graduation rings will be shipped via DHL with tracking and insurance. 

  • Why have I been contacted to pay import duty and tax on my order?

All items shipped out with the UK may be liable for additional import duty and tax payments before being delivered.  This is your responsibility to pay, by placing a order with us you acknowledge that you are liable for these additional fees.

  • I need more information before ordering

No problem, please email the team on giftshop@ed.ac.uk or contact us on live chat and we will be more than happy to answer any questions you may have.