A number of items on our website are print on demand items. This includes all Find Your School and Family merchandises, as well as some Gaelic items. These items are not stocked instore and are made to order by our Print On Demand supplier, Teemill.  When you place an order for one of these items it is sent directly to Teemill, who will print the item and ship it directly to you.

As these items are Made to Order, we cannot accept returns or refunds unless the item is faulty.  We strongly recommend you check the sizing guide for these products with care to ensure you are purchasing the correct size.

We wish we could stock all the items we want to sell, but unfortunately that is just not possible due to the space and costs involved.  Made to Order is a great way of providing these items that we would not be able to sell normally.

As these items are made to order and shipped separately from any stock items in your order, we need to charge additional shipping fees for these items.  The shipping costs for these items are:

• UK Delivery £4
• EU Delivery £6
• Rest of the World Delivery £7

If you order a Made to Order item along with stock items, you will notice two separate shipping fees on the checkout page.

Please note there will be no tracking information available for international orders. 

Print-on-demand clothing can be shipped to the countries listed below:

Algeria, Andorra, Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belgium, Bermuda, Brazil, Bulgaria, Canada, Cape Verde, Chile, China ,Costa Rica, Croatia ,Czech Republic, Denmark ,Egypt, Estonia, Falkland Islands, Faroe Islands ,Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong ,Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Mexico, Monaco, Netherlands, New Caledonia, New Zealand, Norfolk Island, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, San Marino. Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Vietnam.

If your country isn't showing in the list, sadly, we cannot ship to this location.

Unfortunately, you cannot collect these items instore as they are not held in stock at the store.

Once you place your order it will be sent automatically to Teemill, who will produce the item, package it and ship it directly to you.  This is usually a very quick process but can take up to 10 working days to be shipped.  If you haven’t received your item within 21 days for UK and Europe deliveries, or 42 days for international deliveries, please email us on giftshop@ed.ac.uk and we will investigate this for you.

All items shipped out with the UK may be liable for additional import duty and tax payments before being delivered.  This is your responsibility to pay, by placing a order with us you acknowledge that you are liable for these additional fees.

The University of Edinburgh Gift Shop are really excited to have teamed up with Teemill as they are a market leading sustainable clothing company.  They use 100% GOTS certified organic cotton, renewable energy to power production, plastic free packaging and have a circular fashion model.

Simply put, once your item has passed it’s best and is no longer of use to you, you can send the item back to Teemill who will recycle your t-shirt, hoodie or sweatshirt into another product for future use.  Details of this process can be found here.

No problem, please email the team on giftshop@ed.ac.uk or contact us on live chat and we will be more than happy to answer any questions you may have.